Weather Information Centre
In the event of adverse weather, it is important for everyone to keep informed and be prepared, as a precaution. The city encourages residents and business owners to continue to follow updates from relevant authorities including the Government of Newfoundland and Labrador and Environment Canada.
City Services and Facility Impacts
Impacts on city services and facilities (such as waste collection and closures) may be listed below and communicated through social media before or during adverse weather. Please check back often for updates.
Before Adverse Weather
72-hour Preparedness Kit
The city encourages all residents and businesses to ensure they have a 72-hour preparedness kit on hand at all times. Some suggested items the kit should include are:
- Food items (for people and pets)
- First Aid Kit
- Prescription medication or regularly used medical supplies
Use of candles for light is not encouraged as flashlights or battery-operated lights are safer.
The Government of Newfoundland and Labrador has developed an emergency kit checklist – click here to view.
Prepare Loose Items
During high winds, please ensure you have any loose items on your property taken inside or tethered down including items such as:
- Hanging Baskets or Planters
- Garbage Bins
- Bulk Garbage Items Awaiting Pick-up
Review Winter Safety Tips
While winter is a great season for outdoor activities, snow can bring both fun and danger for children. Snow plows and snow clearing equipment are a potentially dangerous draw for younger children. The city’s winter safety awareness program is designed to keep children safe around snow clearing equipment and during winter play. Safey Snowplow is the city’s winter safety mascot, and every year he teaches children in grades K-6 important safety messages. View our resources below:
During Adverse Weather
Winter Parking Restrictions
Residents are advised of the following snow clearing regulations:
- Parking Ban: No vehicle is permitted to park on any street within the city from December 1 to March 31 each year, both days inclusive, between the hours of 1:00am and 8:00am.
- No vehicle is permitted to park on any street within the city during a storm (snow or ice) and for 12 hours thereafter.
- Any unattended vehicle parked on any street contrary to these regulations may be removed and impounded at the owner’s expense.
- No person shall shovel, plow, blow or cause to be shoveled, plowed or blown, any residue snow from a driveway or parking lot onto any street, carriage way or sidewalk within the city.
Violators will be fined for non-compliance of regulations. View official snow clearing regulations here.
Monitor Road Conditions
Driving or commuting during any significant weather event is not recommended. If you must drive or commute, please use extreme caution.
Our city works hard to keep our streets safe and clear from snow and ice. The Snow Plow Tracker is an interactive map that allows you to follow active city vehicles as they clear the roads and you can see where they have been in the past 2, 4, 12 and 24 hours.
- Click here to view the City of Mount Pearl Snow Plow Tracker.
- Click here to view Government of Newfoundland and Labrador road conditions, including plow tracking.
Key Emergency / First Responder Contacts
If your situation is an emergency, please call 911 immediately.
If your situation requires a more specific or less urgent response, please call the relevant first responder:
- Royal Newfoundland Constabulary (729-8000)
- Royal Newfoundland Constabulary [Hearing Impaired/TTY] (1-800-363-4334)
- Regional Fire Department (722-1234)
- Poison Control (722-1110)
- Newfoundland and Labrador Health Line (811 OR 1-888-709-2929)
- Newfoundland and Labrador Red Cross Emergency and Disaster Services (758-8400 OR 1-800-222-9597)
Power Outages / Damaged Lines
In the event of power outages, please refer to the Newfoundland Power website.
Need to report an outage? You can do so by clicking here.
To learn about or report an outage by phone, call 1-800-474-5711.
After Adverse Weather
Is your mailbox blocked by snow?
If there’s snow around your mailbox that’s preventing you from getting your mail, you’ll need to create a service ticket with Canada Post. To do this, please visit Canada Post’s website here or call 1-866-607-6301.
Has your property been damaged as a result of city snow clearing equipment?
If so, please fill out this online form to request a repair. Please note that the city does not repair damages due to snow load, nor does the city repair damages to structures located in the city’s right-of-way area on residential front/side yards.