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COVID-19 SERVICE UPDATES

To help prevent the spread of COVID-19, the City of Mount Pearl is working to manage the risk for our community to the extent that we can. The City is supporting the direction from both Federal and Provincial government, health authorities and agencies, and taking measures necessary to protect our employees, residents and businesses.

The City has aligned services and programming with the Alert Levels outlined in the Government of Newfoundland and Labrador NL Life with COVID-19 Plan. Please see below for the latest information, this page will be updated regularly as new details are released.

Mandatory Face Masks

Effective Monday, August 24, 2020, non-medical masks are mandatory in all public indoor spaces in Newfoundland and Labrador. This includes all City of Mount Pearl facilities. Full details, including exemptions, can be viewed here: bit.ly/3175Y9d

Facilities & Recreation

We continue to take direction from our public health agencies around the operation of our City’s facilities and programs.

The following parks and outdoor recreation spaces are open:

  • All walking trails throughout the City
  • St. David’s Park
  • Mount Pearl Dog Park
  • Public tennis courts

City Hall remains open to the public on an APPOINTMENT ONLY basis, with walk-in service available from 9am to 12pm, Monday to Friday. If you would like to make an appointment, please call 748-1000.

The Summit Centre (fitness centre and pool), and the Glacier Arena are open with modifications in place. Full details can be viewed here.

Fields, courts, and the skate park are all open. Provincial guidelines for preventing the spread of COVID-19 must be followed, including keeping proper distance from others, frequent hand washing, and covering coughs/sneezes.

Playgrounds are open. Please remember to bring your own hand sanitizer and remember to practice proper hand hygiene following the use of city play facilities. Please note that due to the high volume of use, the St. David’s, Gloria Pearson, and Upper Power’s Pond playgrounds are being sanitized twice a day, every day.

 

City Services

The City’s first priority is to protect the health and wellness of our residents and employees, and at times some services may be impacted. The City is currently offering:

  • Garbage collection, as per the regular schedule
  • Recycling collection, as per the regular schedule:
    • Place no more than six (6) bags of recyclables per household to the curb
    • Torn bags will not be accepted, and any loose recycling will be the responsibility of the resident
  • Bulk garbage collection but with modifications:
    • Mattresses and box springs will have to be in a sealed plastic bag
    • Materials must be set out by 8am the day of your appointment
  • Grass and leaf collection
  • Litter collection
  • Animal control
  • Community Gardens
  • Street and sidewalk cleaning
  • Lawn repairs from winter damage
  • Private sewer line
  • Construction projects throughout the City
  • Facilities maintenance
  • Water testing
  • Essential water and sewer operations
  • Municipal enforcement
  • Animal control
  • Public council meetings (conducted virtually and streamed online via the City’s YouTube channel)

The City of Mount Pearl has activated a work from home approach wherever possible to ensure business continuity and maintain core services. Residents and businesses can call the City’s main phone line at 748-1000 or email us at info@mountpearl.ca, as all correspondence will be directed to the appropriate staff for response.

Additional services will be reintroduced based on the provincial government alert levels as outlined below:

 

Tax Payments & Interest Deferral

The City of Mount Pearl will be waiving all interest on residential tax and water bills until December 31, 2020. The City is aiming to help offset some of the economic impact that has been felt by businesses and residents during this unprecedented COVID-19 pandemic. The City will continue to set-up payment arrangements to anyone who requires them. For taxation inquiries, residents and businesses call 748-1000 or visit mountpearl.ca/taxes.

 

Business Guidance

The City of Mount Pearl recognizes that COVID-19 is having a significant impact on our business community. We are committed to supporting businesses to the extent that we can and are taking the following initiatives:

  • Waiving all interest on business tax, commercial property tax, and water bills until December 31, 2020.
  • Conducted a survey to understand the impacts on local businesses and determine if/where the City can provide support.
  • Created a list of available government resources, events, and news to assist your organization during this time. Find them here.
  • Download a printable COVID-19 sign package that can be placed throughout your workplace or business.

 

What else can you do?

In an effort to prevent the spread of COVID-19 within communities and across the country, all Canadians are advised to follow national and provincial guidelines including:

  • Stay at home unless you have to go to work
  • Avoid all non-essential trips in your community
  • Do not gather in groups outside your extended bubble
  • Limit contact with people at higher risk, such as older adults and those in poor health
  • Go outside to exercise but maintain physical distancing
  • If you leave your home, always keep a distance of 2 metres/6 feet from others
  • Practice proper hygiene, which can help reduce the risk of infection or spreading infection to others:
    • Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food (use alcohol-based hand sanitizer if soap and water are not available).
    • When coughing or sneezing, cough or sneeze into a tissue or the bend of your arm, not your hand. Dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards.
    • Avoid touching your eyes, nose, or mouth with unwashed hands

If you exhibit symptoms of the flu (coughing, fever, difficulty breathing, pneumonia in both lungs), please call 811 and adhere to the advice given.

We encourage everyone to stay informed by following credible sources of information.

To learn more, please visit: https://www.canada.ca/coronavirus or https://www.gov.nl.ca/covid-19/