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COVID-19 SERVICE UPDATES

To help prevent the spread of COVID-19, the City of Mount Pearl believes it’s important to manage the risk for our community to the extent that we can. The City is supporting the direction from both Federal and Provincial government, health authorities and agencies, and taking measures necessary to protect our employees, residents and businesses.

The City has aligned the reintroduction of services and the reopening of facilities with the five levels outlined in the Government of Newfoundland and Labrador NL Life with COVID-19 Plan. Please see below for the latest information, this page will be updated regularly as new details are released.

 

Facilities & Recreation

To help slow the spread of COVID-19, many City facilities remain closed to the public at this time. We continue to take direction from our public health agencies around how and when facilities will re-open and more details will be communicated in the coming weeks.

ALERT LEVEL 4:

All facilities are currently closed to the public.The following parks and outdoor recreation spaces are open:

  • All walking trails throughout the City
  • David’s Park
  • Public tennis courts

ALERT LEVEL 3:

  • Playgrounds, basketball courts, and the skate park remain closed.
  • The Mount Pearl Dog Park opens on Tuesday, June 9th
  • The following facilities will reopen to the public with reduced services and by appointment only (more details to follow):
    • City Hall
    • Neil Windsor Municipal Building (Depot)
  • The water fountain at St. David’s Park will be turned on (date TBC).
  • Day camp registration will open on Monday, June 15 at 5pm (booking details to follow at a later date)

ALERT LEVEL 2:

City Hall remains open to the public on an APPOINTMENT ONLY basis, and beginning on Monday, July 6th, walk-in service will also be available from 9am to 12pm. If you would like to make an appointment, please call 748-1000.

The Summit Centre (fitness centre and pool), and the Glacier Arena will reopen on Monday, July 6th with modifications in place. Full details can be viewed here.

Fields, courts, and the skate park will all open. Provincial guidelines for preventing the spread of COVID-19 must be followed, including keeping proper distance from others, frequent hand washing, and covering coughs/sneezes.

Playgrounds reopen on Monday, June 29th. Please remember to bring your own hand sanitizer and remember to practice proper hand hygiene following the use of city play facilities. Please note that due to the high volume of use, the St. David’s, Gloria Pearson, and Upper Power’s Pond playgrounds are being sanitized twice a day, every day.

All City owned playgrounds, fields, courts, the skate park and the Mount Pearl Dog Park will reopen. 

Day camps will open with modified service

City Services

The City’s first priority is to protect the health and wellness of our residents and employees. To do this, we have implemented a focus on core service offerings only. The City is currently offering:

  • Garbage collection, as per the regular schedule
  • Recycling collection, as per the regular schedule:
    • Place no more than six (6) bags of recyclables per household to the curb
    • Torn bags will not be accepted, and any loose recycling will be the responsibility of the resident
  • Litter collection
  • Animal control (modified service)
  • Community Gardens
  • Street and sidewalk cleaning
  • Lawn repairs from winter damage
  • Private sewer line
  • Construction projects throughout the City
  • Facilities maintenance
  • Water testing
  • Essential water and sewer operations
  • Municipal enforcement
  • Animal control (emergency lost and found incidents only)
  • Public council meetings (conducted virtually and streamed online via the City’s YouTube channel)

The City of Mount Pearl has activated a work from home approach wherever possible to ensure business continuity and maintain core services. Residents and businesses can call the City’s main phone line at 748-1000 or email us at info@mountpearl.ca, as all correspondence will be directed to the appropriate staff for response.

Additional services will be reintroduced based on the provincial government alert levels as outlined below:

ALERT LEVEL 3:

  • Bulk garbage – appointments will be accepted for Alert Level 2 collection. you can make an appointment beginning June 15th, by calling 748-1016 from 8am from to 4pm.
  • Grass and leaf collection resumes

ALERT LEVEL 2:

  • Bulk garbage collection will resume but with modifications and on an appointment only basis. Please call 748-1016 to schedule an appointment.
    • Maximum of 1 bulk garbage collection per household
    • Pre-screening required
    • Mattresses and box springs will have to be in a sealed plastic bag
    • Materials must be set out by 8am the day of your appointment

 

Tax Payments & Interest Deferral

The City of Mount Pearl will be waiving all interest on residential tax and water bills until December 31, 2020. The City is aiming to help offset some of the economic impact that has been felt by businesses and residents during this unprecedented COVID-19 pandemic. The City will continue to set-up payment arrangements to anyone who requires them. For taxation inquiries, residents and businesses call 748-1000 or visit mountpearl.ca/taxes.

 

Business Guidance

The City of Mount Pearl recognizes that COVID-19 is having a significant impact on our business community. We are committed to supporting businesses to the extent that we can and are taking the following initiatives:

  • Waiving all interest on business tax, commercial property tax, and water bills until December 31, 2020.
  • Conducted a survey to understand the impacts on local businesses and determine if/where the City can provide support.
  • Promoting businesses operating during COVID-19 through our social media channels and website.
  • Created a list of available government resources, events, and news to assist your organization during this time. Find them here.
  • Download a printable COVID-19 sign package that can be placed throughout your workplace or business.

 

What else can you do?

In an effort to prevent the spread of COVID-19 within communities and across the country, all Canadians are advised to follow national and provincial guidelines including:

  • Stay at home unless you have to go to work
  • Avoid all non-essential trips in your community
  • Do not gather in groups outside your extended bubble
  • Limit contact with people at higher risk, such as older adults and those in poor health
  • Go outside to exercise but maintain physical distancing
  • If you leave your home, always keep a distance of 2 metres/6 feet from others
  • Practice proper hygiene, which can help reduce the risk of infection or spreading infection to others:
    • Wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food (use alcohol-based hand sanitizer if soap and water are not available).
    • When coughing or sneezing, cough or sneeze into a tissue or the bend of your arm, not your hand. Dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards.
    • Avoid touching your eyes, nose, or mouth with unwashed hands

If you exhibit symptoms of the flu (coughing, fever, difficulty breathing, pneumonia in both lungs), please call 811 and adhere to the advice given.

We encourage everyone to stay informed by following credible sources of information.

To learn more, please visit: https://www.canada.ca/coronavirus or https://www.gov.nl.ca/covid-19/